Sign-in
Email sign-in depends on SpacetimeAuth and email delivery. If a link expires, start again from the app. Check spam folders before requesting another email.
SERVICE STATUS
Know what to check. Keep moving.
A clear place to understand service dependencies and find the next step when a conversation is interrupted.
Messaging
Chat relies on a working connection to the application and SpacetimeDB. Check your internet connection and reopen the app if it has disconnected.
Translation
Translations depend on DeepL and available usage allowance. A message can arrive before its translation is ready. View the original and use a retry option if offered.
Notifications
Delivery depends on pilot settings, browser permission, the push service, and your device. A missing notification does not necessarily mean a message was not delivered.
If a problem continues.
Check the Help centre, note the time and your browser, and prepare a report for your pilot administrator. Do not repeatedly resend the same message while you are unsure whether it arrived.
Find troubleshooting steps → · Prepare a report →